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Return To Coffee Article Archive   7 Top Tips For Running a Happy Coffee Shop By Tracey Beaney As a successful businessman with many years experience of running a shop fitting company and setting up and running coffee shops, Don Clarke learnt many valuable lessons in how to get the best from his staff. Don quickly realized something that was contradictory to accepted beliefs: the customer does not come first - your staff should come first! If your employees are happy, then they will give excellent service to your customers, and your customers will be happy. So, it is worth taking note of the following points: Teach your staff how to handle difficult situations. If you observe them handling a difficult situation badly, do not criticize. Tell them "I don't know how I would have dealt with that problem - I'll need to think about it" Treat your staff with courtesy and respect. They will usually give the same in return. Discuss your training requirements with your supervisors before you begin to train your staff, so that your management structure is cohesive and working towards the same goals. Set weekly or monthly training sessions. Use these sessions to highlight strengths and weaknesses of your staff, and ask your staff if there are any points they wish to raise. NEVER reprimand any member of staff in front of other staff or customers. If you have a complaint with their work, discuss this in private. If you have a problem with a member of staff, raise the problem you wish to discuss and finish with praise. If you manage your staff with tact, they will listen to your complaint without resentment. Finally, remember - you are creating a team, without your team you do not have a business. Tracey Beaney To download Don's Esential Tips and a free copy of his newsletter go to: http://www.howtosetupacoffeeshop.co.uk/newsletter.htm keywords: running a coffee shop | managing staff | staff training | happy employees Delonghi Espresso Machines

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